Wallet top-ups are prepaid and not refundable. Your balance stays in your wallet until you use it on plans, extra units, SMS or mailboxes.
Plans and mailboxes are billed monthly in advance and aren’t refunded for the current month. You can cancel or downgrade at any time in the dashboard; the change takes effect at the end of the billing period, and you keep what you paid for until then.
Charged in error: if you were charged twice, or charged for something you didn’t use because of a fault on our side, email hey@usenotix.dev within 30 days with the payment reference. We’ll return it to your wallet or, where we can, to the card or account you paid from.
Service credits: if Notix misses its uptime commitment, credits are given as set out on the pricing page. They’re added to your wallet.
Last updated: 8 November 2026